HomeRetention.org & HomeRetentionToolbox.com - Advocates For Foreclosure Prevention & Solutions

Lender/Servicer Loss Mitigation Phone Numbers & Contact Information

ABM AMRO Mortgage (800) 783-8900 Web: https://www.mortgage.com/C3/application.bus

Accredited Home Lenders(877) 683-4466

AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent) (800) 211-6926 1600 McConnor Parkway Schaumburg, IL 60173 Web: https://www.myamcloan.com/malwebapp/begin.do

American Home Mortgage Corp.(877) 304-3100*

Ameriquest Mortgage (Debt collection — see AMC Mortgage Services) (800) 211-6926

Aurora Loan Services (Debt collection) (800) 550-0508 By Overnight Mail: 601 5th Avenue Scottsbluff, NE 69361 Attn: Customer Service By Regular Mail: P.O. Box 1706 Scottsbluff, NE 69363 E-mail: ccnmail@alservices.com Web: https://www.alservices.com/Consumer/UI/ ... SSL%2fServ icing%2fDefault.aspx

Avelo Mortgage LLC (866) 992-8356*

Bank of America(800) 846-2222

BB&T Mortgage (800) 827-3722*

AmTrust Bank (fka Ohio Savings Bank) (888) 696-4444

Beneficial (800) 333-5848

Central Pacific Bank (800) 342-8422*

Charter One (800) 234-6002

Chase (800) 446-8939 Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service) Chase Home Finance-New Jersey(800) 446-8939*Chevy Chase Bank(800) 933-9100* Web: https://chaseonline.chase.com/chaseonli ... B=COLLogon

Chase Manhattan Mortgage (800) 446-8939 (Ohio Servicing Center) (800) 526-0072 (Florida Servicing Center) (800) 527-3040 x533 (Florida Servicing Center)

Chevy Chase Bank (800) 933-9100 Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses)

Citi Financial Mortgage (800) 753-3673

Citimortgage (800) 283-7918

Countrywide (800) 262-4218 https://customers.countrywide.com/se…t_login254.asp

Ditech (800) 852-0656 (800) 449-8582

Downey Financial Corp.(800) 824-6902, ext. 6696

Deutsche Bank National Call Number on Mortgage Statement

EMC 800-723-3004 P.O. Box 141358 Irving, TX 75014-1358 Web: https://www.emcmortgageservicing.com/cc ... curity.asp

EverBank (800) 669-7724 ext. 4730

Equity One (Debt collection) (866) 361-3460

First Horizon Home Loans (800) 489-2966*

Fifth Third Bank (800) 375-1745 Option 3

First Merit Bank (888) 728-9931

Flagstar Bank (800) 968-7700, ext. 9780

Fremont Investment & Loan (866) 484-0291

GMAC Mortgage (800) 850-4622

GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*

Green Tree (877) 816-9125

Homecomings Financial (800) 850-4622*

HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471

Household Finance (A HSBC Co.) (800) 333-5848

Household Mortgage (800) 333-4489 Household Mortgage -(Is now called

HSBC Mortgage Services) (800) 365-6730


HSBC Mortgage Corp.(there is a difference between Mortgage Services and Corp. placed new number) (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage

HSBC Mortgage (800) 338-6441 Default Resolution Team (if long term problem) 2929 Walden Avenue Depew, NY 14043 (888) 648-3124 Loss Mit (732) 352-7519 Fax Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.asp

Huntington National Bank (800) 323-4695

Indymac Bank (877) 736-5556 C/O Loan Resolution Department P.O Box 7014 Pasadena, CA 91107 (Monday - Friday 6:15am-7:15pm. (Pacific Time)) Web: https://www.indymacbank.com/contactus/l ... lution.asp

Irwin Mortgage (888) 218-1988 P.O Box 7014 Pasadena, CA 91107 Web: https://www.irwinmortgage.com/wps/porta ... yHZUBAAqwx 9c E-mail: deliquency.prevention@irwinmortgage.com</strong>
James B. Nutter & Company (800) 315-7334

Key Bank (800) 422-2442

LaSalle National Bank (800) 783-8900

Litton Loan Servicing (800) 999-8501 or (800) 548-8665 Fax (713) 966-8820 4828 Loop Central Drive Houston, Texas 77081-2226 Web: https://www.littonloan.com/index.asp
Loss Mitigation Department Hours: Monday Eastern: 9 a.m. - 7 p.m. Central:8 a.m. - 6 p.m. Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4 p.m. Tuesday-Thursday Eastern:9 a.m. - 9 p.m. Central:8 a.m. - 8 p.m. Mountain:7 a.m. - 7 p.m. Pacific:6 a.m. - 6 p.m. Friday Eastern:10 a.m. - 6 p.m. Central:9 a.m. - 5 p.m. Mountain:8 a.m. - 4 p.m. Pacific:7 a.m. - 3 p.m. Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).

Midland Mortgage (800) 552-3000 or (800) 654-4566 Web: https://www.mymidlandmortgage.com/MyMor ... /Login.asp

Mortgage Lenders Network (800) 691-0129 E-mail: customerservice@mlnusa.com Web: http://www.mlnusa.com/customers/info_credithelp.asp

Mortgage Electronic Registration Systems (888) 679-6377

National City (800) 367-9305, Ext. 53221 or (800) 523-8654 Attention: Homeowner’s Assistance 3232 Newmark Dr. Miamisburg, Ohio 45342 (8AM-10:30PM ET, Monday - Thursday) (8AM-5PM ET, Friday) (8AM-Noon, Saturday) Web: http://www.nationalcitymortgage.com/ser ... stance.asp

Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*

NationStar Mortgage (888) 850-9398* Press 0 for operator

New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904 (6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday) (6:00 a.m. to 6:00 p.m. Pacific Time, Friday) Web: https://myloan.newcentury.com/webapps/s ... s/index.do

NovaStar Mortgage Loan Resolution Department (888) 743-0774 Non-English: (888) 743-0774, ext. 4523

Ocwen Federal Bank (800) 746-2936 or (877) 596-8560 Web: http://www.ocwencustomers.com/csc_fa.cfm
Attention: Financial Information 12650 Ingenuity Drive Orlando, Florida 32826 or Ocwen Financial Corporation 1661 Worthington Rd., Suite 100 West Palm Beach, Florida 33409 Phone: 877-226-2936
For serving Ocwen with legal process, please send to their registered agent: Corporation Service Company 2711 Centerville Road, Suite 400 Wilmington, DE 19808 Phone: 561-682-8000, x8386

Option One (866) 711-1962 or (888) 275-2648 Web: http://www.oomc.com/servicing/servicing_baifaqs.asp

PHH Mortgage (Formerly Cendant) (800) 257-0460 For borrowers facing possible delinquency: (800) 330-0423* For borrowers in the foreclosure process: (800) 750-2518 Web:https://www.phhmortgage.com/sso/mq/login.jsp?TYPE=33554433&REALMOID=06-9153316d-cf4d-4425-a5d7-c0b20a7b098d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGE NTNAME=phhmort-stb&TARGET=$SM$https%3a%2f%2fwww%2ephhmortgage%2ec om%2fhome%2flandscape%3fjpid%3dLogIn%26loginmode%3 dregistered&SMSESSION=NO

ResMae Mortgage Corp.(877) 473-7623, ext. 5944

Saxon (800) 665-7367
Select Portfolio Servicing (888) 818-6032 Fax: (801) 293-3936 Loan Resolution Department P.O. Box 65250 Salt Lake City, UT 84165-0250 (Monday - Thursday 10:00 a.m. - 10:00 p.m. EST) (Friday 10:00 a.m. - 7:00 p.m. EST) (Saturday 9:00 a.m. - 1:00 p.m. EST) Web: http://www.spservicing.com/services/cus ... lution.htm

SkyBank (800) 290-3359

Sun Trust Mortgage (800) 634-7928 PO Box 26149 Richmond, VA 23260-6149 Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp#

Third Federal Savings (888) 844-7333

US Bank (800) 365-7900

Wachovia Bank of Delaware (866) 642-8608

Washington Mutual (866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677

Waterfirld Mortgage (800) 957-7245 Fax: (260) 459-5390 c/o Loss Mitigation Dept. 7500 W. Jefferson Blvd. Fort Wayne, IN 46804 (7 am – 10 pm EST Monday – Thursday) (7 am – 9 pm EST Fridays) (8 am – 2 pm EST Saturdays) E-Mail: saveyourhome@waterfield.com Web: http://www.waterfield.com/scripts/cgiip ... s/delqasst

Wells Fargo (877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance Borrower Counseling Services Monday - Friday 8:00 a.m. - 9:00 p.m., CT Saturday 9:00 a.m. - 2:00 p.m., CT Web: https://www.wellsfargo.com/mortgage/account/

Wendover Financial Services Corporation (800) 934-1081 or (800) 436-1022 Web: http://www.wendover.com/borrowers.html

Wilshire Credit Corporation (888) 502-0100 P.O. Box 8517 Portland, OR 97207-8517 From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday Web: http://www.wfsg.com/borrower/borrower.aspx
*No direct line to the loss mitigation or loan modification department. But I am working on it

Private Contacts

Wendy Knafelc at Washington Mutual Loss Mitigation: (904) 732-8425 —
wendy.knafelc@wamv.net